At Bluegrass Brothers, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a flexible return and exchange policy for most items.
Full-Price Merchandise may be returned within 30 days of the order date to receive a refund or exchange, provided that the items are in new condition with original tags attached. Please note that we are unable to accept returns of items purchased from third-party retailers. The refund will be applied to the original method of payment.
During the holiday shopping period, Full-Price Merchandise purchased between November 15, 2021, and December 25, 2021, must be returned within 60 days of the order date to receive a refund or exchange. This extension allows gift recipients ample time to return or exchange items if needed.
Sale-Price Merchandise purchased during promotional campaigns or holiday sales (excluding November-December) must be returned within 30 days.
Final Sale Items, including all Clearance, Outlet, or Final Sale Items, are not eligible for return, exchange, refund, or credit.
**Please note that Gift Cards and Gifts With Purchase cannot be returned, refunded, exchanged, or redeemed for cash.
You may exchange an item for the same item/style number in a different color and/or size only. If you would like a different item/style number, please process as a return and place a new order for the desired item. The customer is responsible for return shipping.
If you have any questions or concerns about our return policy, please do not hesitate to contact us at email@example.com. Please note that the customer is responsible for return postage.